A co-worker is rude to customers, what would you do? How would you solve the problem?

If one of my team members is rude to customers, I as his boss will talk to him straightforward to correct his attitude although I understand that there are some customers who cross the line when he/she complaints about our product or service. Indeed, some customers do not mind insulting and humiliating our people by cursing and yelling. However, if my co-worker who is not my subordinate is not polite to our customers, I will not intervene in his business unless I have good interpersonal and communication skills. I do not have ideas or skills to advise him without hurting his feelings. In addition, he may have a valid reason to behavior that way. Hence, without knowing the details of the incident, it’s not appropriate for me to interfere in his work. In our society, it is not usual for us to give our co-worker a piece of advice. When we do, he might be offended. It is a very delicate issue that requires your special attention when you actually give your co-worker advice.

A pleasant day to you Sir [이름]! We\'re almost done with the week again. Thank you very much for sharing your insights about this topic. I do really appreciate it a lot. I totally agree with you, we should always be careful in dealing with other people. We should always think about their feelings. Talk to you soon. Have a great day. Teacher Nina   If one of my team members is rude to customers, I as his boss will talk to him straightforward to correct his attitude although I understand that there are some customers who cross the line when he/she complaints about our product or service. >> Correct >> OR: If one of my team members is rude to customers, I as his boss will talk to him straightforward to correct his attitude. Although, I understand that there are some customers who cross the line when he/she complains about our product or service. Indeed, some customers do not mind insulting and humiliating our people by cursing and yelling. >> Correct However, if my co-worker who is not my subordinate is not polite to our customers, I will not intervene in his business unless I have good interpersonal and communication skills. >> Correct I do not have ideas or skills to advise him without hurting his feelings. >> Correct In addition, he may have a valid reason to behavior that way. >> In addition, he may have a valid reason to behave that way. Hence, without knowing the details of the incident, it’s not appropriate for me to interfere in his work. >> Correct In our society, it is not usual for us to give our co-worker a piece of advice. >> Correct When we do, he might be offended. >> Correct >> OR: When we do, we might offend them. It is a very delicate issue that requires your special attention when you actually give your co-worker advice. >> It is a very delicate issue that requires your special attention, when you actually give your co-worker a piece of advice.