Goodwill or Policy repairs

2016-04-25 · 첨삭 강사 Nina

학생이 쓴 원문

We should put our customers first in everything that we do and the center of all our activities. It goes without saying that we do business and make money thanks to our customers. In providing service, we sometime face challenges because of the gap between customer's requests and company's policies. All the products or services have a warranty period and coverage. If factory warranty expires, a customer is supposed to pay for any repairs. However, in the field, there are many cases that a customer request a warranty repair even beyond the warranty period. And we sometimes need to consider offering warranty service in order to improve customer experience. When facing a situation where a dealer should provide the policy or goodwill, this guideline will assist them in applying a strategic approach that is consistent across different dealerships and cost effective in offering policy or goodwill, so that customers are satisfied and remain loyal to Cadillac brand and your dealership.

강사 첨삭

Hi there Sir [이름]!

Happy Monday. ^^
How are you today?
I am so happy to receive a composition from you.

You did a marvelous start again.

I learned something from you again.

You are right. When providing good quality service, we should put our customers first.

See you in class

Teacher Nina

We should put our customers first in everything that we do and the center of all our activities.

>> correct

It goes without saying that we do business and make money thanks to our customers.

>> correct

In providing service, we sometime face challenges because of the gap between customer\'s requests and company\'s policies.

>> correct

All the products or services have a warranty period and coverage.

>> correct

If factory warranty expires, a customer is supposed to pay for any repairs.

>> correct

However, in the field, there are many cases that a customer request a warranty repair even beyond the warranty period.

>> correct

And we sometimes need to consider offering warranty service in order to improve customer experience.

>> correct

When facing a situation where a dealer should provide the policy or goodwill, this guideline will assist them in applying a strategic approach that is consistent across different dealerships and cost effective in offering policy or goodwill, so that customers are satisfied and remain loyal to Cadillac brand and your dealership.

>> correct

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