Have you ever made a telephone complaint? What is the best way of resolving a customer complaint abo

Happy Monday, Sir [이름]!

Wow! It was somewhat a sad and disappointing story.

I hope that it won\'t happen to you again.

I made a complaint on the phone because of the bad service of a telecommunication company.

We can discuss it more in class.

See you.

Teacher Nina

I don’t remember making a complaint about my mobile phone or home telephone.
>> correct

However, I have recently experienced an awful service by the manufacturer of a drying rack which is installed in the balcony of my house.

>> However, I have recently experienced an awful service by the manufacturer of a drying rack which was installed at the balcony of my house. 

The drying rack is equipped with a lighting system and it did not work.

>> correct

I first replaced a fluorescent lamp without success and later found out that the ballast was the cause of the problem.

>> Did you mean: I replaced the fluorescent lamp  first, but it was not successful and later found out that the ballast was the cause of the problem.

I contacted the company and requested for the replacement of the ballast, but it rejected, saying the 2-year warranty expired by three months.

>> Did you mean: I contacted the company and requested for the replacement of the ballast. But it was rejected, and said that the 2-year warranty expired in three months.

>> OR:  I called the company and requested for the replacement of the ballast, but it was rejected. According to them, the 2-year warranty already expired in three months after the product was purchased.

Actually the problem occurred a few month right after I purchased the rack, but I just did not file a claim with the company because I believed that the problem was with the bulb which could be consumable and replaced by myself.

>> Actually the problem occurred a few months right after I purchased the rack. But I just did not file a claim with the company because I believed that the problem was with the bulb which could be consumable and replaced by myself.

I wrote a complaint letter to the company about the quality of the product and somewhat arrogant response from its service representative.

>>  Did you mean: I wrote a complaint letter to the company about the quality of the product and somewhat received an arrogant response from its service representative.

The result was that nothing changed.

>> Did you mean: The result was nothing changed.
>> OR: The result was not good.

I just gave up.

>> correct