Homework
학생이 쓴 원문
The hardest job for me is to deal with the product complaints.
When the customers call us about the defects of our products, they are usually very angry and upset so they talk very aggressive.
I need to make them calm down, apologize and explain how we can handle this matter.
I should be rational rather than emotional to deal with the complaints but I am not good at this kind of communication.
For this reason, I think it is the hardest job to handle the product complaints and I need more training on this.
강사 첨삭
Hi [이름] dear!^^
Thanks for sharing the hardest part of your job. I like that you specifically explained it in details.
The hardest job for me is to deal with the product complaints.
>>> correct!^^
When the customers call us about the defects of our products, they are usually very angry and upset so they talk very aggressive.
>>> When the customers call us about the defects of our products, they are usually very angry and upset so they talk in an aggressive way.
I need to make them calm down, apologize and explain how we can handle this matter.
>>> correct!^^
I should be rational rather than emotional to deal with the complaints but I am not good at this kind of communication.
>>> correct!^^
For this reason, I think it is the hardest job to handle the product complaints and I need more training on this.
>>> For this reason, I think it is the hardest job to handle so I need more training on this.
Thanks for sharing the hardest part of your job. I like that you specifically explained it in details.
Here are five strategies that will help you handle a customer complaint in a smooth and professional manner:
1. Stay calm. ..
2. Listen well. ...
3. Acknowledge the problem. ...
4. Get the facts. ...
5. Offer a solution...
I\'ll talk to you later!~
Teacher Reina *,*
1. Stay calm. ..
2. Listen well. ...
3. Acknowledge the problem. ...
4. Get the facts. ...
5. Offer a solution...
I\'ll talk to you later!~
Teacher Reina *,*
The hardest job for me is to deal with the product complaints.
>>> correct!^^
When the customers call us about the defects of our products, they are usually very angry and upset so they talk very aggressive.
>>> When the customers call us about the defects of our products, they are usually very angry and upset so they talk in an aggressive way.
I need to make them calm down, apologize and explain how we can handle this matter.
>>> correct!^^
I should be rational rather than emotional to deal with the complaints but I am not good at this kind of communication.
>>> correct!^^
For this reason, I think it is the hardest job to handle the product complaints and I need more training on this.
>>> For this reason, I think it is the hardest job to handle so I need more training on this.
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