How do you handle unexpected events?

2021-09-14 · 첨삭 강사 Beth

학생이 쓴 원문

First and foremost, I try to listen to client’s inquiries thoroughly to grasp the complete snapshot of the event. After that, I try to come up with various solutions by sticking strictly to the company’s policy. Without offering what I cannot, I believe it would be essential to find a way to satisfy the customer in any way I can. Finally, I share the possible solution with clients and let them choose from one. Equipping with alternatives would be very critical for unexpected events with no precedent to minimize trial and error.

강사 첨삭

Thank you once again for this Aciel!

First and foremost, I try to listen to client’s inquiries thoroughly to grasp the complete snapshot of the event. 
>>> correct 
After that, I try to come up with various solutions by sticking strictly to the company’s policy. 
>>> correct  
Without offering what I cannot, I believe it would be essential to find a way to satisfy the customer in any way I can. 
>>>  correct 
Finally, I share the possible solution with clients and let them choose from one. 
>>> OR: Finally, I share the possible solution with clients and let them choose from the given options.   
Equipping with alternatives would be very critical for unexpected events with no precedent to minimize trial and error.
>>>  correct 

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