Talk about the time when you handled the difficult customer.
학생이 쓴 원문
I previously worked as a customer service representative at Dow Jones. Due to the system issue, the subscription from Japan was canceled from the payment failure. Since I worked as a Japanese language specialist, I had to tackle clients\' complaints. To solve such an issue, I came up with three strategies. First, I escalated this issue to the IT team for investigation. IT department was in another country, so I attached the customer ID and screenshot to give the team detailed information. Then I offered a client a complimentary service that they could use while solving the problem. Finally, I wrote an email and dialed customers individually to assist them in setting up the new account. As a result, we maintained a long-term relationship with customers while increasing service ratings to 80%. From such experience, I learned the importance of a transparent and responsive attitude within customer interaction.
강사 첨삭
Thank you for this Aciel!
I previously worked as a customer service representative at Dow Jones.
>>> correct
Due to the system issue, the subscription from Japan was canceled from the payment failure.
>>> Due to the system issue, the subscription from Japan was canceled due to payment failure.
Since I worked as a Japanese language specialist, I had to tackle clients\' complaints.
>>> correct
To solve such an issue, I came up with three strategies.
>>> correct
First, I escalated this issue to the IT team for investigation.
>>> correct
IT department was in another country, so I attached the customer ID and screenshot to give the team detailed information.
>>> correct
Then I offered a client a complimentary service that they could use while solving the problem.
>>> Then I offered the client a complimentary service that they could use while solving the problem.
Finally, I wrote an email and dialed customers individually to assist them in setting up the new account.
>>> correct
As a result, we maintained a long-term relationship with customers while increasing service ratings to 80%.
>>> correct
From such experience, I learned the importance of a transparent and responsive attitude within customer interaction.
>>> correct
파워잉글리쉬 영어첨삭교정 서비스에 실제로 접수된 글입니다. 작성자와 글에 등장하는 사람·회사 이름, 연락처 등 개인을 알아볼 수 있는 정보는 모두 지웠습니다. 문법 오류는 학습 자료로서의 가치를 위해 원문 그대로 두었습니다.