Talking with customer on the phone

Hello [이름]!!

Talking with a customer on the phone can often be a difficult task.  Without seeing an individual’s face, messages can become muddled and meanings misinterpreted.

To improve your telephone communication skills, be sure to master the following tips:

1. Adopt a Positive Tone
Projecting an enthusiastic, natural, and attentive tone while on the phone can help a customer feel comfortable during a conversation.

2. Clear Enunciation
The ability to understand what someone is saying on the phone separates a productive conversation from one filled with tension.

3. Be Sincere
Starting with the greeting, conversations over the phone must be sincere.  Say hello and be genuine.  Try to avoid scripted greetings as most sound artificial and inauthentic.

4. Use the Name
As soon as you receive a customer’s name, use it.

Finishing a conversation in a positive manner can transform what may have started as an angry phone call to a pleasant experience for the customer.

In Summary:
Effective communication results in productive relationships and can yield better customer service and sales.

Whenever you’re handling clients over the phone, remain positive and do all that you can to satisfy them.  Empathize with them when necessary and be personable.

Customers will certainly recognize when they’re being treated with courteousness, care, and consideration, which will translate to repeat business.

Good luck!! Ciao!!

~Teacher Megan~

HERE ARE MY CORRECTIONS:

Talking with customer on the phone made me nervous before.

>> Talking to customers over the phone made me nervous before.

 My job is not only good at chemistry and but also speaking English as I\'m in trading team.

>> In my job I should not  only be good at chemistry but also in speaking English as I\'m in the trading team.

Some customers asked me a documents which is very strange and I\'ve never heard. And the other customer questioned about trading knowledge.

>> Some customers asked me for documents which are very strange and I\'d never heard. And the other customer asked me about my trading knowledge.

I was getting unconfident whenever I got a phone call like that.

>> I was losing my confidence whenever I receive a phone call like that.

I realized that one of the important thing is acknowledge myself, which means I\'m not enough to understand their questions and I don\'t need to answer their every inquiries.

>> I realized that one of the most important thing is to acknowledge myself, which means I don\'t have to understand their questions and I don\'t need to answer their every inquiries.

 I could transfer phone call to my superiors. then I heard their skill naturally, as my response skill got better and better.

>>  I sometimes transfer the phone call to my superiors, then I hear how they natural their skill is, as for my skill in responding it got better and better.

 I learned that I\'ll have an easy and composed attitude even though my work would be really busy.

>>  I learned to have an easy and composed attitude even though my work is really busy.