Tell me about a time where you had to deal with conflict on the job.
학생이 쓴 원문
When I was working for the Customer Service team, one of my colleagues hung up the call without explanation when receiving criticism from the client. It was concerning because clients brought this issue up to social meadia, and it led to decrease in overall customer rating by 70%. Therefore, I decided to confront the team member. Since I was working from home, I decided to have conversation through skype because I felt in-person communication is better to avoid misunderstanding. I found out that the co-worker had a health issue, so it was difficult to soothe his emotion. To solve this issue, I agreed to be transferred complicated calls until he was in top shape. Eventually, he could recover his health condition, and our team could phase out customer complaints about this matter. I believe it is more critical to equip with a collaborative mindset and supplement others\' shortcoming to assist customers in outpacing the fast-paced business market.
강사 첨삭
Thanks for this Aciel!
When I was working for the Customer Service team, one of my colleagues hung up the call without explanation when receiving criticism from the client.
>>> correct
>>> OR: When I was working for the Customer Service team, one of my colleagues hung up the call without explanations after receiving criticisms from the client.
>>> OR: OR: When I was working for the Customer Service team, one of my colleagues hung up the call without explanations when dealing with complaining clients.
It was concerning because clients brought this issue up to social meadia, and it led to decrease in overall customer rating by 70%.
>>> It was concerning because clients brought this issue up to social meadia, and it has led to a decrease in the overall customer rating by 70%.
Therefore, I decided to confront the team member.
>>> correct
Since I was working from home, I decided to have conversation through skype because I felt in-person communication is better to avoid misunderstanding.
>>> correct
>>> OR: Since I was working from home, I decided to have a conversation through skype because I felt an in-person communication is better to avoid misunderstandings.
I found out that the co-worker had a health issue, so it was difficult to soothe his emotion.
>>> correct
To solve this issue, I agreed to be transferred complicated calls until he was in top shape.
>>> To solve this issue, I agreed to have complicated calls be transferred until he was in top shape.
Eventually, he could recover his health condition, and our team could phase out customer complaints about this matter.
>>> correct
I believe it is more critical to equip with a collaborative mindset and supplement others\' shortcoming to assist customers in outpacing the fast-paced business market.
>>> correct
파워잉글리쉬 영어첨삭교정 서비스에 실제로 접수된 글입니다. 작성자와 글에 등장하는 사람·회사 이름, 연락처 등 개인을 알아볼 수 있는 정보는 모두 지웠습니다. 문법 오류는 학습 자료로서의 가치를 위해 원문 그대로 두었습니다.