Tell me about a time where you had to deal with conflict on the job.

Good afternoon Sir [이름]!

I hope you are having a great day.
I am so grateful that you shared this experience with me.
I guess that colleague of yours felt ashamed after that.
Did he know that he was wrong? I am excited to hear the next story about this.

Take care. See you.

Teacher Nina

I remember a case that one of my colleagues who in charge of product quality said that repairs carried out at Pre-Delivery Inspection should be excluded from warranty repairs because they should be regarded as part of manufacturing process.

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The reason why he insisted as such was that if we include the number of repairs performed at PDI before delivering a vehicle to dealers, the quality index called Incidents Per Thousand Vehicle will increase, which will affect his personal performance because IPTV is one of his key performance indicators.

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However, I disagreed with him because the repairs at PDI should be included in warranty repairs and counted as IPTV.

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The repairs at PDI could not be considered part of manufacturing process because the vehicle has already left the manufacturing plant.

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We had severe debates over the issue.

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And I researched other companies in the same industry and even our other business units operating in other countries.

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They all do count such repairs in IPTV.

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