Tell me about a time you had to deal with a difficult customer?

Hello Sir [이름]!

Good afternoon. ^^

Happy hump day. Oh my god! What a difficult customer.

He should\'ve accepted the results of the investigation.

I admire you for trying to build a good relationship with him

What happened next? It is really important to hold our temper sometimes.
We should know what the right thing to do.

Thanks for your story.
I guess we can talk abut this later in class.

Teacher Nina

There was a real gangster who bought our product. 

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He got into an accident, crashing into the guard rail on the curved road at night due to high speed.

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He got injured and contacted us to claim that the air bag should have deployed considering the nature of the incident and the level of damage the vehicle had.

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Then he requested a compensation such as a refund or a replacement of the vehicle with a new one.

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Our investigation results showed that the accident didn’t meet the criteria to activate the air bag system.

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He didn’t accept our technical investigation results at all and kept requesting a buyback.

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He came to our office and even threatened our employees using physical forces.

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He moved his vehicle in front of our office and staged a demonstration by hanging banners reading hell xx on the vehicle.

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Calling the police didn’t help at all because he knew exactly how to press a manufacturer within the legal boundaries.

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I din\'t give up and tried to build a relationship with him.

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