What would you do if a customer verbally abuses you in front of another co-worker?
학생이 쓴 원문
Throughout previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning. First, empathy listening is required to understand the customers’ demands. Listening carefully to customers’ demands usually allows them to be more detail-oriented to get a comprehensive picture of their issue. Alongside this, listening also makes angry customers soothe the conversation tone. Secondly, the transparent explanation is being honest about what the company and I can offer. This strategy must be aligned with corporate policy and guidelines to deter further dispute. Finally, there could be a firm warning of abusive wording. I always try to remind clients’ of my position to assist, and their infuriation would not help the solution to match their expectations. Indeed, I would escalate if the insight of senior members becomes necessary, but I always to undergo these three methods beforehand.
강사 첨삭
Thank you for this Aciel! Keep them coming. :)
Throughout previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning.
Throughout previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning.
>>> correct
>>> OR: All throughout my previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning.
First, empathy listening is required to understand the customers’ demands.
>>> First, empathic listening is required to understand the customers’ demands.
>>> OR: First, listening with empathy is required to understand the customers’ demands.
Listening carefully to customers’ demands usually allows them to be more detail-oriented to get a comprehensive picture of their issue.
>>> correct
Alongside this, listening also makes angry customers soothe the conversation tone.
>>> correct
>>> OR: Alongside this, listening also soothes the conversation tone of angry customers.
Secondly, the transparent explanation is being honest about what the company and I can offer.
>>> correct
This strategy must be aligned with corporate policy and guidelines to deter further dispute.
>>> correct
Finally, there could be a firm warning of abusive wording.
>>> correct
I always try to remind clients’ of my position to assist, and their infuriation would not help the solution to match their expectations.
>>> correct
Indeed, I would escalate if the insight of senior members becomes necessary, but I always to undergo these three methods beforehand.
>>> Indeed, I would escalate if the insight of senior members becomes necessary, but I always undergo these three methods beforehand.
>>> OR: Indeed, I would escalate if the insight of senior members becomes necessary, but I always utilize these three methods beforehand.
파워잉글리쉬 영어첨삭교정 서비스에 실제로 접수된 글입니다. 작성자와 글에 등장하는 사람·회사 이름, 연락처 등 개인을 알아볼 수 있는 정보는 모두 지웠습니다. 문법 오류는 학습 자료로서의 가치를 위해 원문 그대로 두었습니다.