When was the last time you complained about something? What is your complaining style, polite or agg

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Teacher Nina

I always try to stay calm and not to give a hard time to a call center advisor or any service personnel whenever I have something to make a complaint because I am well aware how tough it is for them to handle customer complaints.

>> Correct!

>> OR: I always try to stay calm and not to give a hard time to a call center representative whenever I have to complain about something. Because I am well aware how tough it is for them to handle customer complaints.

However, there are cases that I get upset when a service staff replies to me with unreasonable explanations.

>> Correct!

So, when dealing with customer’s complaint, a service staff should understand well exactly what the customer is complaining about.

>> Correct!

>> OR: So, when dealing with customer’s complaint, a service staff should understand what the customer wants.

These days, almost all of the companies are putting the highest priority on customer satisfaction and they are actually forcing their employees to offer customers the first-class service.

>> Correct!

>> OR: These days, almost all of the companies are putting the highest priority on customer satisfaction and they are actually forcing their employees to offer customers the best service they can give.

However, customer’s expectation is getting higher and they won’t be satisfied with the same service that they once were satisficed before.

>> Correct! ( satisfied ^^)

The difficult thing is that some customers are spoiled and become abrasive because many companies give in their unreasonable requests.

>> Correct!

They think the more aggressive they become, the more they get.

>> Correct!