Writing: How do you respond to customers\' queries about your company\'s products?

Hi there Ji[이름]!

I am so pleased to see your answer for today\'s homework.  It looks like you are really an expert in solving your customers\' concern.  In case this happens, put your shoes in theirs so they will listen to you. Have a nice night! :)

Writing: How do you respond to customers\' queries about your company\'s products?

 In the case of our company, voice of the customer (VOC) comes through the marketing department.

>>In our company\'s case, the voice of the customer comes through the marketing department.

When we are informed about VOC from them, we firstly look up standard manuals as that may have any related information about it. 

>>When we are informed about VOC from the department, we firstly look up the standard manuals as they may have any related information about it.
 In the case that we find the VOC is critical so that it should be sorted out as early as possible, we may have to set plans to figure out the major causes of the issue.

>>If we find that the VOC is critical and it should be sorted out as early as possible, we should set plans to figure out the major causes of the issue.